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| - My problem with Kendra Scott is not their jewelry, but their store policy on returns. I purchased a Necklace for $300.00. It turns out, my wife already had the necklace. I promptly returned the item, only to learn that it is Kendra Scott Corporate policy to only give store credit/gift card for any returns. I, well my wife, has spent a great deal of money at Kendra Scott, and this felt like a slap in the face. Bad policy, bad customer service. I only wish I learned this earlier, but my wife has liked everything I have purchased in the past. The only reason I needed to return this was because she already owned it.
If you purchase something from any location, or online, make sure you will not need to return it for any reason. Definitely not a good idea to buy a gift from Kendra Scott. I will not shop there again, nor will anyone else in my family. This will probably save me a lot of money over the years! (that is the only positive)
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