I had a terrible experience with Anna at the counter today. I ordered 2 scoops in a sprinkle waffle bowl from a very kind young man. I paid, then another employee, Anna, told me that my order was misrung and that I owed $0.80.
I went to gather some change and did not have enough. I did not think I should have to use my debit card for a few cents, after the ice cream had already been served and I had already paid.
Anna told me not to order things I couldn't pay for. I reminded her that I had already paid and didn't want to use my card for a few cents.
Long story short, I left without ice cream. Anna said she credited my account, but it has not been credited. I really don't care about $5.60. I was appalled at how rude Anna was. She was totally snapping at me. My friend and I were speechless.
I am a teacher at a nearby school and buy my kids treats from that store on a regular basis. Anna caused this shop to lose a loyal customer today.