It's a bummer to see so many have had bad experiences. This is the closest drive-thru Starbucks to me so naturally I've been here more times than I can count. Some days it is slower than others but overall I find them comparable to any other location. Today (a Saturday), I went around 10:30am & there was no wait at all. There was one car already at the window when I drove up but they were gone in a few seconds & the barista already had my drink in hand! My drinks are a mouthful to order, & they've pretty much always gotten them right. I love the Smoked Butterscotch Latte which I get iced, decaf with soy. Try it while you can!