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| - Visit here for a decent pastry, but prepare thyselves for an exercise in patience and miscommunication on simple matters. It shouldn't be rocket science, but rocket science is what you will be dabbling in at Chocolate & Spice (now Rolling in Dough, what a name). Walking in here is like walking into a barn and watching all the mice scurry away. A customer! Panic!
Service here is excruciating. This being my third visit, it's safe to say that confused-and-bumbling service is the norm. Quite unfortunate--and quite odd--for the interior presentation leads one to believe that this joint has its act together. The design is cute, the seating comfortable and plenty, music is at an appreciable level, the menu for food is short yet diverse, and the pastries are easy on the eyes.
I have never had an unpleasant item here; everything has been quite tasty.
But man, the service kills it. Never to return. Today, for example, I ordered the breakfast croissant sandwich with omelet. I was met with a confused look, and asked, "what would you like on that?" I returned the confused look with one of my own and said, "what do you mean? I want exactly what's listed on the menu, it's item #4, so the ham, the cheese, the omelet, etc." The waitstaffer turned to look at the menu for a moment, a long pause, until she turned back and asked, "so on a croissant? This is a croissant," and she points to one under a glass case.
Yes, I am AWARE of what a croissant is, thank you.
This is not the first time I've met someone in Chocolate & Spice who appears utterly confused by their own menu. I looked at that menu for one minute and had it figured out and mostly memorized. This isn't a matter of "we just hired this person," it's a matter of what seems to be a systemic issue with the types of people they hire to take orders. They are confused, frantic, inattentive, and preoccupied with whatever other tasks they think they should be doing aside from giving the two customers they have in there their undivided attention.
It makes for an often uncomfortable and (to put it mildly) frustrating customer experience.
My first visit? There was one person working and no one else in the joint. Just me, and her. She's racing around, chatting on a phone, and tells me to just shout her way when I'm ready. No opportunity for pleasantries or to ask questions, SHE'S JUST SO BUSY!
Back for seconds--only because my edible espresso mousse cup was so good--I have another lackluster exchange with staff. They just seem so disjointed, like it's a challenge or a pain to work in what should be a delightful and quaint Vegas cafe and bakery.
This third time, though? Between the confusion on my simple order, the weird carnival smile I was given with my coffee (what did you put in there??), and the major cashier fiasco for the friend I decided to introduce to this place, I can't take it any more. Is their litmus test for new staff just complete ineptitude and social awkwardness?
High marks for the dude chef who made my croissant sandwich. It was excellent, sir.
High marks for the behind-the-scenes pastry crew, you do fine FINE work.
But damn, get the front of the house in order, it's just sad.
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