You would expect a burger place named Char would know how to cook a burger to temperature, but sadly they seem to have a consistent problem with this. Now, that's not to say it wasn't a decent burger, but are there burger joints that do it better? You bet! Hop Doddys and Rehab Burger both in Scottsdale, I think cook a slightly better burger. That being said, why did I rate Char a 4? The service is what kicks this place up a notch. Everyone is so welcoming, including the owner who is from NY and walks the dining room asking his customers how their meal was. Oh, and the fries were pretty good too. The only downsides so far are the burgers and the hostess who walks around like she's on Xanax. I mean, come on, if you're going to hire a hostess then hire one who has a bit more pep and enthusiasm. Honestly, she looked positively bored.