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| - I went here because I'm on Medicaid, with United Health Care paying for the dentistry. Otherwise I wouldn't take my dog here to have dental work.
The two women who worked the front desk were great; Ruby (who answered the phone) was maybe a little goofy but sweet and was bilingual. Jackie (who handled the accounts) was first rate, knew her job and was excellent at it. The dental assistant, Terry, was also good at her job. Dr. Kim I don't know about since he didn't actually do any WORK on me, just an exam.
The first problem came when they sent me to an Endodontic specialist for a root canal. During the time period for that (about a week) the DC Dental office on Dunlap seemed to fall apart. After the root canal I called DC to set up an appointment for them to do some more work. Ruby and Jackie weren't "in the office" so I spoke to a woman named Ashley. She said she was "filling-in". Which made it difficult for me to do business with them since Jackie knew all of my information and I would have to start from the beginning again. But Ashley persisted so I told her my name/dob, she looked me up and I told her that I'd had the root canal the day before. She didn't know where to go from there so she said she'd have the manager ("Brenda") call me and confirmed my phone #.
Brenda never called. I called a few times over the next two days but the phone always rang too long (DC has a call center that picks-up when the office doesn't answer), telling me that Ruby and Jackie weren't there. Finally, after two days, I let the phone ring enough times that the call center picked-up. Cassandra answered, didn't know anything of course. She put me on hold while she "checked with her manager". After a couple minutes their phone system hung-up on me! And they never called again.
In my opinion this has to be the worst dental office I've ever dealt with (and I'm an old guy, have dealt with a LOT of them). Even when they are going to be PAID for their time they apparently can't do their job. I think they had probably fired Ruby and Jackie, didn't want to admit it (I asked several times), and completely fell-apart afterwards. And, yes, like another review on Yelp, the office is dirty and run down. And, again in my opinion, I wouldn't put it past DC Dental to be doing insurance scams or whatever other sleazy thing they can to make a buck.
Now, after DC probably charged United for two examinations (where the only actual WORK they did was to take x-rays) and the cost of the root canal, my $1500/year benefit limit is probably maxed-out. Need a ton of work and got one root canal out of it. Thank you DC Dental.
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