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| - I will try to keep this as succinct as possible as renting a car from Las Vegas Exotic Car Rentals became a long drawn out back-and-forth. In the end I it has become clear that I will never do business with them again and would not recommend them to any of my friends. Essentially here is the timeline of events:
In March 2014 I reserved this agencies' Ferrari F430 Spider for 24 hours in May 2014 , I primarily dealt with Daniel throughout this process.
In May I picked up the car from Daniel and began driving it to Red Rock Canyon as Daniel had suggested. I was not impressed with the multiple damages we had noted prior to leaving with the car including but not limited to- broken clips in the roof tonneau cover (causing it to pop up), missing park distance sensor, dent on rear quarter panel, scratches on passenger door, rash on all 4 wheels, etc. In any case these damages were noted so I wouldn't be charged for them and I happily drove off in the 430.
It soon became apparent that this car had not been well maintained, first the wheel had to be held at a 15* angle in order for it to not pull strongly to the right, the tires felt loose and upon inspecting them I noted that the rears were almost completely bald, it also had difficulty getting into reverse, among other issues. Despite these I made it to Red Rock, but upon touring the Park I realized the car would not shift (via the paddle shifters) from 3rd to 2nd. In fact when I tried to shift down (between these two gears only) the car would drop into neutral and warning lights would flash on the dash. I immediately called LVECR and informed Daniel of this issue, he told me to bring it back immediately which I did.
Upon arriving back at his office he asked what happened, I explained, and he said he would take it for a test drive. When he got back from his drive he told me that he experience what I had explained and said that the prior renter didn't complain of such an issue. I told him it only happened when you manually shifted using the paddles, if you put the car in Auto mode it would shift fine, perhaps the prior renters didn't manually downshift. Anyway he said he would give me a refund and then release my deposit pending a scan of the car's ECU the following day. After a couple days my deposit was released however he did not refund my payment, I attempted to call them twice and left voicemails both times, I also sent an email but did not receive a response. I then disputed the charge with my credit card company and they refunded me. End of story? Unfortunately not.
Fast forward to October 2014, my credit card company contacts me and says that they have been in dispute with LVECR's bank and the bank is refusing to release my payment. My credit card company and I go back and forth for a couple of weeks and eventually I learn that my CC company and the bank had been going back and forth for months and at this point they were done trying and would be charging me for the rental. A rental which I had for approximately 4 hours of the 24 I had paid for. It didn't matter what I told my credit card company or what evidence I produced, they said that they could no longer dispute it.
A couple weeks later I receive a letter from my credit card company including the "official statement" from Daniel, it states that I had "overheated the car's fluids which cause the transmission to malfunction". I was amazed. I had no idea that I possessed the ability to overheat the fluids on a $200,000 super car on the streets of Las Vegas going to Red Rock. Nor that "overheating the fluids" would cause such a car to not be able to downshift from 3rd to 2nd. At the end of the day it turned out that Daniel was in fact an unethical business person who did not want to let go of my payment, although for some reason did not come after me for any repair costs, so I guess at least there's that.
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