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| - Horrible horrible place!
My sister, niece, and grandparents went here for Valentines Day to try out the "new restaurant in town." I must say that it was nothing short of horrible.
When we first walked in we stood there for about five minutes before anyone greeted us. They were pretty busy due to it being Valentine's Day...and whenever a new restaurant in Fountain Hills opens up, it's the buzz of the town for a few weeks. Anyway, we're finally seated in the back by the kitchen. We sit there for about 15 minutes before the waitress comes to take our drink order. We wound up putting our drinks in with our appetizer and food because we had so much time to decide. I ordered the pepper beef and asked if they could substitute tofu for the beef, as I'm a vegetarian. They said that this was no problem.
About 10 minutes later our drinks arrive and they must have been sitting out for a really long time because the ice was all melted in them. Still no appetizer. By then, my sister, who is a waitress was growing irritable because she has two kids to feed and our appetizer still wasn't out.
Finally, after about 25-30 minutes our food comes out and it's wrong. My grandfather, who is a diabetic, does not get his and my dish is wrong. Still no appetizer.
My sister gets up to get the waitress who walks over, shrugs her shoulders and walks away. No apology, no remedy, nothing. So, finally, after 15 minutes, my food finally comes out correctly. My grandfather still doesn't get his.
When the waitress came back around we asked to speak to a manager. No manager ever came by and the waitress just started to ignore our table. Our drinks weren't refilled and our check took another 30 minutes to come. What was supposed to be a 45 minute dine-in experience turned into over 2 hours. Get this, despite all of our complaints we were still charged full price! And, this place is NOT cheap.
When I brought the check up to the owner to complain she just looked at me and kept saying, "Yeah.....yeah.....yeah." In other words, I don't care, go away.
We will not be back and I hope this place goes out of business!
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