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  • Food is fresh and consistent with other locations but service is completely junk! Only the first batch of lamb actually came and all subsequent orders never came. We had to order twice and both times the meat never came. We ordered drinks and that never came until we notified the server a few times. They never refilled our soup until we notified the server, it isn't like this at other locations. Not sure why this location's service is poor compared to their Markham location. A lot of kids work at this location, maybe lack of experience? Service is just extremely poor. Management, if you are reading this, you need to better train your guys. The environment is good, the place is very well furnished/modern and they also have private rooms available which is pretty cool for group events. The good thing about this location is all the sauces are self served, I think it's much better this way and the sauce area is kept pretty clean, no flies flying around or anything like that. As always though this place offers good quality hotpot food but it's not cheap, you're looking at $45 per person after everything. If it is too expensive, there is another well know hotpot chain just across the street called Little Sheet Mongolian Hotpot, that place isn't bad but this place is more upscale.
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