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| - We bought a new 2014 Jeep Wrangler last year at Moore. We had a great experience with the salesmen, who went above and beyond to find us an elusive 5-speed among the sea of automatics out there these days. Got a great rate with financing, didn't pay more than we wanted, all in all purchasing from them was a 5-star experience.
Service is another story...
Problem #1 - We took the Jeep back for the first oil change, and let them know we'd be waiting for it. The work was done in probably 1/2 hour at most. The problem? NO CASHIER. This is the first service department I've ever seen with no cashier! Your service advisor is also your cashier (along with everyone else). Our Jeep was done, but we had to sit and wait for over another 1/2 hour for him to get through working with other customers simply to pay our bill and leave! This convinced us to have oil changes done at another dealership, which we did.
Problem #2 - The Jeep developed an oil leak a few weeks ago, so we thought it best to have the repairs done where we bought it. I called Moore, and made an appointment to bring the Jeep in on a Wednesday at 5 pm. Since it would actually need mechanical work, I expected to leave it for a day or two. Our service advisor told us he's give us a call the next day with a report on what the problem was.
The next day, I hadn't heard from anyone so I called about 2 pm. I was told the oil change and tire rotation was done, but nobody had looked at the leak yet... probably tomorrow (Friday). I heard nothing on Friday, so again, I called about 2 pm. Surprise, nobody had looked at it yet! I got pretty irritated and told him this is why we made an appointment, not to just park our Jeep there while we waited for them to get to it! He said there's 30 or 40 people ahead of me who are all waiting - to which I responded that this would be the last time they ever see me! The advisor called me back later in the day to tell me they had looked at the Jeep, found the problem, and it would be ready by TUESDAY mid-day. Seriously? Nearly a week?
I originally came here to blast Moore, but I happened to see a reply from Amanda to several of the complaints, so I thought I'd give her a call on Monday to see if she could really help. Amanda was courteous, apologetic, and promised to look into my situation immediately - which she did. I got a call back from her in less than 5 minutes stating that my Jeep was being washed and was all finished. She seemed genuinely concerned about the issues with service, and admitted they have some bumps to work out. She also offered me a free oil change to make up for the poor service.
I may take her up on it once they hire a cashier to help move people through the service department.
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