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  • Always remember that what you order isn't really an order. It's more like a request, and they'll decide what you get. I've ordered a burger and received a chicken sandwich. Yes, I know, I didn't check it before I pulled away. But, this is a habit here. I've ordered a chicken sandwich and received a burger. I've gotten home and found I was missing items. I've ordered a peanut butter milkshake and got green apple. I can't seem to get an Oreo mint milkshake. I've tried three times and got just Oreo. I think they did try to put mint in one once. There was green stuff around the rim, so I scooped it up with my spoon and my first bite was mint Oreo. It was good. After that though, the rest of it was just plain Oreo. The food is typical Cookout food. Not horrible. It's the bad service, the attitude that they really don't care about your experience, and the fact that you're not a customer, you're an inconvenience, that matters most here. It's up to you, but I've given up trying to give them chance after chance to get my order right, and I just go to one of the other dozen fast food places within two minutes of there.
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