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  • I am a big fan of Mercedes-Benz so excuse me for sounding biased. I will say the Service Center at Fletcher Jones was beyond reproach! I loved the waiting area with giant flat screens. Coffee, water, soda, snacks and very clean restrooms. The best thing however were the people. Always ready to answer my questions, kept me informed of the status of my car and the wait time did not seem long at all because of the hospitality. I cannot express enough of the word customer care! Fletcher Jones and the staff personified it!
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