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  • On 12/29 my family and I came to your business. On that same day, my husband sent this email to you giving feedback about our experiences. As of 1/04/2018, no reply - no acknowledgement. What a poor way to operate on so many levels. "Dear Mr Marsh, I am writing to you to express my concern for the way myself and my wife was treated on 12/29 by your Sales Manager, Sal. We arrived at your business in search of a pre-owned ed Kia Soul for my wife. We were promptly greeted by an Asian gentleman (sorry, we do not remember his name). He was professional, friendly and someone we were very comfortable talking to. He spoke very highly of you and was eager to make a sale. It all went downhill when he brought the above mentioned Sales Manager (Sal) to us. We were very specific that we would NOT accept a payment over $200. Not $220, not even $205. Sal not only was pushy, he was patronizing as we had to tell him 3 times we would not accept any payment above $200. He kept pushing his own agenda on us and wanted to give in to what he wanted us to pay. What irritates me the most is he spoke down to my wife and acted like she was stupid. He even has the nerve to tell her that adding insurance for another car wouldn't increase our monthly expenses. What is he thinking? Of course adding a car to our insurance will increase our expenses. He made a few sexist comments to me regarding my wife, as in "a Christmas gift for the little lady, huh?" That is uncalled for. My wife is perfectly capable of selecting and buying her own car and he implied otherwise. We were so frustrated and fed up with his attitude we walked out and your wonderful salesperson did not get a sale. Most importantly, your business lost a sale and I am not sure we would ever come back knowing we would have to deal with Sal again. It's a shame that a person of your caliber would permit such poor behavior from a member of your staff and one of your deserving sales person's lost a sale because of Sal. I ask you to please give adequate training to Sal to ensure his interactions with your customers is positive and appropriate. Thank you for your time." EDIT: As of 1/26/2018 - still zero reply or communication from Jim Marsh or any member of his staff. If you are looking to buy a KIA - don't go here, unless you want to be degraded.
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