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  • I cannot even begin to express my disappointment with my experience at Luv Bridal in Phoenix yesterday. I met Beth my consultant and immediately felt like this experience shouldn't be as exciting as I was making it seem. She was disinterested and unenthused by everything I was telling her about my day and my fiancĂ©. As soon as I began to try on dresses I felt uncomfortable and that Beth had not listened to a word I said. My family could tell I was upset and they tried suggesting different styles to Beth. She did not listen or even consider any suggestions. Towards the end of the appointment (which Beth cut 30 minutes short on her own volition) I told Beth "I haven't felt pretty or bridal or romantic in a single dress" her response, "yeah that's a total bummer." I was in shock and felt so disrespected. What a deplorable thing to say to a bride-to-be who wants nothing but to feel all of those things. I left in tears (not the good kind) and felt miserable. I then proceeded to explain my experience to a different AMAZING competitor in the valley and they helped me find the most perfect dress AND veil. I still cannot believe the horrible customer service and lackluster attitudes displayed at LUV bridal yesterday.
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