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  • I gave Parlour 4 stars and my recent Civello experience was much better...so 5 stars it is! I actually tried Civello over a year ago initially and the experience was pretty good but not completely exceptional. I had a girl called Jessica at that time and the cut was fine but I don't think we clicked so I hadn't been in a rush to go back. One of the great things about Civello is that they give you a $25 gift card after your first visit. I'd been carrying it around for ages and had half forgotten about it. Then, in typical disorganized me fashion, I was a few days from a trip away with hair like a rat's nest and no appointment made for a cut. I had a voucher for Toni & Guy but they had no availability so I wandered into Civello on the off-chance that they could fit me in. It was so easy to get the time I wanted which was late on a Saturday evening. I just love their opening hours! The guy at reception was very friendly and after a chat about what I wanted recommended Morgan. On the day, I arrived and discovered that he had accidentally put me with Kennedy instead. I'm sure Morgan would have been great, but it actually worked really well for me that I had Kennedy! One of those happy accidents. She was so sweet and was really motivated to help me to keep length in my hair. I hate being scalped! I'm hairdresser phobic but she put me at ease. No Valium needed this time. We had an extensive consultation, she washed my hair herself and she took great care with the cut. I liked it that she didn't flat iron it before cutting and we got to agree on how much was going. The cut is much better than the one I got at Parlour and she was cheaper too-$55. She was chatty and really easy to get along with. I will definitely go back to her! The salon itself is clean and you get a nice robe to cover you so no annoying hair bits afterwards. I love that the chairs at the sinks are basically beds and the Aveda products. The little shoulder massage is a nice touch and it was also a nice surprise that there was a Yelp check-in bonus of shampoo samples. The refreshments are also great-I love my coffee! Again, Parlour failed on that. There's nothing I can fault after that experience really. I was scheduled with the wrong person, but it ended up working out beautifully. I'm still really happy with the cut-my hair is much more manageable and looks far better than after my more expensive Parlour cut. I'm a fan!
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