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http://www.openvoc.eu/poi#funnyReviews
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  • Surprisingly the worst customer service I have EVER received was actually from Well Care Pharmacy and the owner Marc Barbose. I decided to drive down to their location to hand them my prescriptions', insurance, and workers compensation information face to face as it can get a little bit complicated with my stuff and met the owner Marc Barbose. He and his staff were friendly, seemed to understand my needs, and explained all of their process and delivery options especially since I live in Centennial Hills almost 35 miles one way to their pharmacy. I was excited about my new pharmacy and all that it had to offer, but it didn't last. The very next day I received 2 different phone calls from both a male and a female with conflicting information about their attempts to fill my prescription and confusing themselves the information given to them with my insurance and workers comp. I immediately called them back and thought it was sorted out, but to my surprise I received another phone call from the male tech. again describing the same exact issue that was already dealt with. Then later that same day I received a voice male stating that my prescription was now filled and had all been approved with my workers comp. and that "they were waiting on how to deliver them", but I wasn't able to get back to them until the next day. I contacted them the next day only to discover that they had no clue what I was talking about and that they still needed my workers comp. information. Now I was completely confused and I had asked to speak to the owner Marc (who when I met him handed me his personal card and stated "if you have any problems please call me personally"). The day ended without a return phone call from the owner Marc and so the next day I attempted to contact him at the Pharmacy and he wasn't there. I then received a voice mail from the male tech. again now stating that "there was a glitch with their insurance system and that they couldn't fix it" so he was now recommending my prescriptions be sent to another pharmacy. I told him I wanted to speak to the owner Marc personally and he placed me on hold only to return stating that he was with a customer and he would call me back and well he never did. The next day I phoned him again and was placed on a never ending hold. I never was able to speak with him and in fact he never to this day has ever called me. I don't believe this is the type of customer service you want to send your patients to and I just thought it would be prudent for all of you to know.
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