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| - I have some wonderful news which probably most people won't care about but that is beside the point. I'm happy about it.
This BAC branch is nearest to my home. It is convenient so you'd think I would go in there most often when I need to do more than use the ATM. WRONG! Over the past few years the customer service has been a reflection of a string of branch managers who didn't seem appropriate to be in that position. I will share two examples with you. One made you just not want to go in there, period, due to the charm she did not exude. Another was nice enough but didn't seem to be really capable of doing the job. There other employees had to work with these people and some of them came with them it seemed, which made it worse. I hold my bank to a higher standard as it is handling my money for me. As a result, I guess I have higher expectations when I walk in the door as opposed to other businesses.
Today, I either left my wallet at a restaurant that was closed before I could get back there lost it, or had it stolen. When I discovered this, I realized that if I was going to get there before closing, I had to got to 20th St and Camelback. If I hadn't felt I should have a temporary debit card to use in case of an emergency, I would have waited until the next day and gone else where. Before I walked in the door, I reminded myself that as usual I'd better expect a long wait as was the case for even the most minor of things at this branch, among other things.
It was a relief when a young gentleman, Christ Berry, a personal banker, who seemed to be better capable of giving customer service in the past was available to help me. As we went through the process of doing what was necessary, Chris actually seemed happy and relaxed in what he was doing. Another personal banker whose name I don't know was actually smiling when she came over to get something next to where I was sitting. I finally told Chris that I usually dreaded coming in that branch because of the attitude that usually prevailed and how long things always took. He asked me how long since I'd been in and went on to tell me that they had a new manager. She'd been making some changes and customers seemed happy about it. I couldn't argue. He said he'd to like me to meet the new manager who turned out to be an assistant from one of the branches that I'd much prefer to go to. Her name is Shaleen Scott who has been promoted from assistant at one of the branches I much prefer to go to. She even recognized me even though we hadn't had that much actual personal contact. She straightened out a problem caused by the bank itself one day and couldn't have been more gracious in the way she did it, one day so I recognized her immediately. she also was pleasant enough to always take a moment to say hello when she say me in the future.
The moral of the story is this. It is a pretty safe to say if you aren't happy with your branch, try this one. I'll be going back. When it involves my finances, this is the kind of attitude I like to see. After they closed the branch in Fry's across the street I was bummed For as small as it was, I always felt appreciated there and could get things done promptly. I felt this same attitude today so guess I can start using this branch again regularly. What a relief! Minor plus to all of this. With the cost of gas, closer is always better!
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