DO NOT GO HERE! By far the worst gym I have ever dealt with! In the short year and a half I was there I watched about 4 or 5 (got tired of counting) managers leave, several trainers leave, employees were never consistent and even witnessed angry customers walk out and cancel on a regular basis. The staff is usually not great. Once in a while someone will be nice and friendly but most of the time they don't say hi or even look you in the eye. Just scan your key chain and send you off like an assembly line item. The overall feel of the gym is very uncomfortable. Some employees and about 85% of the patrons are very "Scottsdale" meaning rude, stuck up, judgmental and uncomfortable to be around. I hated working out there because it always felt very tense and uncomfortable. As far as getting anything done with your account, cancellations etc? Good luck! It's a joke! You will be told one thing then half way through hit with "surprise" charges, cancellations fees and random "new rules" about contacts etc. I did know a couple of people who used to go there and they all experienced the same issues I am mentioning! Not ONE of them is still there. I'm the last to go and I cannot wait to finally get through this never ending loop of canceling! Should have cancelled sooner!