I bought a bed there in 2007. Flash forward to 2010 and the wood side rails split (where you connect the side to the head/foot board. The corporate office said the stores handle customer service. I have since moved out of the area. I called and they still carry the rails (sold seperately cost 40% of what the total bed cost!) but since I have moved out of the area, they will not ship them to me nor will corporate. So basically I have a peice of furniture that I bought that I can't do anything with because I moved out of the area. Their response "sorry" !?!?!?!