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  • Courteous, attentive, and warm staff. The lobby appeared to be clean and well maintained. Kudos guys, keep up the good work. The triple double burger, however, is a completely different story. The triple double in their photo/advertisement looks amazing, so I ordered it. What I got could be described as a hot mess: the buns were soggy, which is surprising because it was supposedly made fresh. The veggies were no longer crisp but succumbed to the heat and moisture lock of the wrapping paper. The whole thing was smashed together in a soggy glob. Perhaps this is what they mean by SMASHburger. If the company is held to a standard where photos represent the product, well, it isn't even close. I mean not even in the same county close. Here's a suggestion. Flame cook the meat so it doesn't retain so much fat (grease), and slightly toast the buns so they resist moisture from grease and moisture from the veggies. Add the cheese AFTER the meat is cooked. Trust me it will melt just fine when it's all put together. With these few prep and cooking protocol changes Smashburger will regain my patronage. Until then, I won't eat another burger there. Good luck guys. Dave
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