Two stars are because the food is actually good. The three missing stars are for pathetic service. Slow time from order to food - 30 min. Server spilled water over us mishandling the drink tray he's carrying. Overly strict no substitution on shrimp fried rice in a lunch bento that comes with shrimp fried rice - hey asking for plain white rice shouldn't be an issue but was. No manager ever in sight. Contrast this to the Irvine, California location we've been to multiple times the is phenomenal. Anyone in Kona Grill corporate paying attention or has arrogance set in fully?