I haven't had to bad experiences here. They get my vehicles clean enough. Nothing spectacular but, they do get the job done. Customer service is so so but, for some reason I don't come expecting a smile. I know it's hot outside and they're just trying to get their job done. I did have the monthly pass for $17 a month for unlimited washes. I didn't use it enough to keep it. I keep coming here, I guess because I know what to expect. I did have my carpets cleaned for $80 and they did pretty good. Got rid of bad smell. It just wasn't dried thoroughly and developed a mildew smell.