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| - Okay, so yesterday I got a simple oil and oil filter change at this new-to-me shop, they got me in immediately and did a nice job. I am in the market for a new service tech, as my long-time go-to outfit downtown recently closed shop. The car I brought in is old and has many known problems and is about to be replaced, and I told the folks at Sun Devil that I was not in the market for spending anything on it other than to simply refresh the oil and check the brakes. They went ahead and presented me with the very lengthy and comprehensive list of what the car needed. It was actually taking quite a few minutes for Carlos to pull the printout of recommended services together. Again, I told him I was not interested in any of it. However, upon reflection, I realize he did something important for me--he provided me information of what they COULD do if I wanted. And that is valuable to me, as we are about to buy a new car and I am looking for a new non-dealer service outfit. Now some might think of this as pushiness, and if you don't know anything about cars, you might feel somewhat intimidated. Not me. I left feeling informed that this crew could handle just about anything of a semi-routine mechanical nature. Really. Good on Carlos, very effective communicator I think. Now I would still want to become more aware of whether the costs of the services they suggested are competitive, but they provided detailed and believable information in that regard as well. In short, they will make the short list in our search for a new long-term service relationship
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