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  • Our room was 6209 and that was an upgrade we paid more per night for to get a panoramic view. The view was facing north, not much to see, disappointing, definitely not worth paying extra for as the room was almost $275 per night before taxes and before the upgrade charge. The room was spacious and looked very nice, but after awhile we noticed a bad odor in the closet and bathroom that stuck around our entire stay (3 nights). We were surprised the internet was an additional $15.99 plus tax per night and that there was not a coffee maker in the room. If you wanted to use the fridge in the room that had mini bar items in it (which we did not want), that was also extra. Also, the $275 per night did not include any resort amenities, that was also extra. Basically, the hotel nickel and dimes its guests for everything. The bed was very comfortable and the furnishings were nice. The grounds were very nice as well. The final $950 plus bill was not worth it. However, Antionette, who worked in housekeeping, was very friendly and helpful and definitely understands good customer service. Overall impression, the place over promised and under delivered. Update: 9/25/14, an Encore representative called and apologized for issues we had. He promised a refund of the upgrade charges to our credit card.
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