| rev:text
| - Let me first start off by saying that my review is specific to their bakery. It is also based on a visit on 10/23/10, I just didn't Yelp then. Their actual store is ok. Clean, stocked, just ok.
During the week of 10/18 I came to Smith's to order a birthday cake for my daughter's 7th birthday party (to take place on 10/23). The clerk behind the counter worked with me on the order. She even brought out the actual cake decorator to help. We ordered a two layer cake with filling, butter cream frosting and basic hot pink and purple decor (large circles sprinkled on...similar to one in the display case). The decorator said she is the one who was working that day and would be decorating our actual cake. We made sure she understood what we wanted (really, people, it was a simple cake).
The big day came and because I was running behind I sent my sister for the cake. She called and said...they want to know if I am sure we pre-ordered it since they didn't have it. I told her to give them the slip with the order. After a while the clerk came out and said...oh I found it. My sister brought the cake to my house as the guests were arriving. When I went to check it out my heart dropped. This was not the cake we ordered.
This cake was significantly smaller than the size we ordered. I also orders two layers and this was one. I now had 27 kids in my backyard and the cake looks like something my daughter made with an Easy Bake oven. Not only was it smaller, but it had little sprinkle things on it and the coloring wasn't what we requested. And the writing??? We simply requested "Happy 7th Birthday" and my daughter's name. So easy, right? It was written in a shaky cursive that looked plain horrible. At this point I was extremely upset. I get that it's just a cake, but by this time my daughter saw it and was devastated it wasn't what she helped pick out. First words out of her mouth were "they gave us someone else's cake". Basically...it looked as though they just forgot our order and the clerk ran back and threw something together. The price of the cake was several dollars less than what we were quoted too. Basically the cost of a shelf cake vs. pre-order. When I called the store she said there was nothing she could do but have us come back and she would try to put the larger circles on it. She also couldn't confirm if the filling was inside as requested. She just said the only way to find out was to cut into the cake. Uh yeah...like that was going to help us right now.
In the end, I sent my sister to return the cake. They didn't want to take it back because it was personalized, but once she explained the situation they gave us a refund. In the meantime I was able to call another bakery who prepared and decorated a beautiful cake for us at the very last minute.
Ultimately I get that it was just a cake. You eat it and life goes on. But this was much bigger to us..and to my daughter. The cake is the pièce de résistance at any party and this party was no exception.
Although I continue to shop at this store on rare occasion, I have never nor will I ever utilize the services of their bakery again.
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