Apparently reviews for this place are divisive. I've never had a bad experience and have visited probably a handful of times to both pick up and ship out stuff. Yes there can be lines. That's just true of post-offices in my experience. I have never thought the owners were running at anything approaching a glacial pace. Yes they are also pretty quiet and terse when you deal with them, but I've never interpreted it as rude. I don't need all my customer service to come with a fake smile; sometimes I just need the task completed competently, and that's what you get here. I always get in and out in under 15 mins and my packages always arrive to me or the person I'm sending to in perfect shape. Plus the store is well stocked in all kinds of other stationary supplies, so it works in a pinch when I don't have time to do a separate run to Dollarama, Staples, or the dreaded Dufferin Mall Walmart around the corner.