We have tried this new, locally owned place 3 times now. The first time was shortly after they opened ,so we will excuse the bumps in the service-which was lack of service. We actually had to flag wait person down to ask to get service. Meanwhile the person I take to be the owner is standing at the end of the row of tables talking to friends. Finally order the food and are served. No problem with the food at all. Very tasty burgers & fries. Onion rings kind of weak.
Second trip everything is fine, good service, good food. The one problem was the delay in the charge card - husband put the tip on the card, but noticed the next morning when he checked his bank statement on line it didn't show the tip. Not wanting the server to think we didn't tip her, he went up later that day and gave her the tip. Of course, the next day the separate charge for the tip comes through. Oh well.
Last night was the 3rd visit. Greeted at the door by 2 hostesses & taken to our table. And then we wait. And wait. And wait. We can count 8 servers millling around. We finally ask the hostess to send a waitress over. Once again food is fine. Interesting note is the owner actually came by the table to pick up an empty plate- never said a word to us. For a local place, I really would think speaking to your guests would go a long way in getting them to return. Training someone to be in charge of the floor and take notice of what's going on would help as well. Would we return? Not really sure- there's a lot of good burger places out there that have good food, good service and really appreciate the fact that you choose to support their business.