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| - If I could give a negative star rating, I would.
Having been familiar with the SLS brand in LA, the bar was set high for SLS Las Vegas.
We booked our evening the second day of business. With reasonable expectations of the property not running perfectly, we aimed to just explore/enjoy the property for 24 hours.
FIRST IMPRESSION:
Upon entering the driveway, we approached the valet person blocking the main entrance circle -- we told him that we were checking in. He told us to park in the garage. There was no way I was going to rough it and drag good luggage (100+ degrees) through the old Sahara parking lot and deal with Sahara faulty elevators. So, we circled around again and noticed other people driving right up to the front entrance and unloading. Gee, was a Range Rover not front entrance worthy? I pulled in hot. Upon reaching the main entrance, valet unloaded and parked our car. TIP: If you are unloading at the front entrance, you need to have the bellman take your bags, otherwise you will drag your bags across carpeted floors with heavy flows of people (assuming SLS survives) as the checkin desk is on the other side of the property. Also take a photo of your bags on the bellman cart. The lack of organization makes you wonder if all your belongings will actually ever make it to your room.
ONE STAR:
The one star is for bringing back the bright white entrance that actually makes you feel like you are on vacation for a hot minute. The allure lasts about five steps though . You walk on to this cool illuminated surface then step down into a casual "Cannery" casino atmosphere. By the time I took my first step onto the dreadful casino floor, I said "wow, this is not what I was expecting". This isn't a place where you style your best threads. The exposed ceiling really diminishes any possibility of sophistication. Additionally the lighting designers missed the mark -- it is depressingly too dark. Seriously it feels like you are under ground. The restaurants are pockets off the casino floor -- meaning you are exposed to the smoke and noise. The 24 hour restaurant should have been twice the size -- like other resorts. TIP: Use OpenTable for reservations and pray they get you in on time and pay attention to notes. Stressful.
CHECK IN
The checkin desk is in the same location as the original Sahara, however, it is unmarked and has no line organization or hotel ambassador. You have to be on the watch to make sure someone doesn't just walk up to an open attendant, while you are waiting 20 mins or longer to check in. Stressful.
THE ROOM
Old Sahara small, interesting approach but sadly sterile feeling. Glass shower exposed to the main room is passe' and cheesy. Really, like anyone is going to get sexy at the Cannery, I mean SLS? Can't you just present a tasteful room where you don't have to wonder if an orgy took place the night before?
We did know that housekeeping was there as cleaning agent bottles were showcased on the desk and snacks and liquor were missing from the mini bar. Speaking of snacks, we wondered about room service offerings. No menu. Shortly after* someone did leave two sheets of paper STAPLED together in our "lux-high floor" room. *The "shortly after" involved me going to the front desk to report the missing items and inquire about room service, because NOBODY answers the phone in any department. TIP: Take photos of your mini bar and room.
FOOD: UMAMU BURGER
My friend was dying to try Umami Burger. He ordered a burger that is to come with a beer cheese sauce. BUT he asked for the beer cheese on the side because he wanted to make sure that he liked it. The server returned to our table and said "the kitchen won't serve you the beer cheese on side because it melts when placed on the burger". As a chef myself, I said, "soooooo can't the kitchen heat a ceramic ramekin and put the cheese in it? "NO", said the waiter. Since this can't be done, I will assume they serve plastic cheese. They also just lost a customer. Truthfully, the burger was no different that any burger you can get on the strip. TIP: If you want a good burger in Vegas, go to BLT at the Mirage. Fabulous.
We checked out of this resort after the UMAMI burger meal.
BUT WAIT THERE'S MORE!
Unless you know the secret valet recovery location (tucked away in a place you would think only employees are permitted) you will never get your car back. If you are handicap, too bad. You are on your own because valet doesn't answer the phone either.
NO HOUSE PHONES
If your cell phone is low, CHARGE IT. I was told by an engineer that no house phones have been installed yet.
POSITIVE REVIEWS
Planted reviews are very obvious.
I respect their intent, however, the interpretation in print and on the web missed the mark.
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