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| - Owning my own business can sometimes cause me to be a businesses' worst critic because I usually can find more than one area that needs improvement. But its always corrective criticism because I want them to succeed. From the first time I came in contact with the personnel of Copperwynd to the when I handed them my room keys to check out was nothing short of realizing this is a place that knows how to deliver 'world class customer service" ..
I had never traveled to Arizona before but I had done enough research to know what I wanted to see and do. What I found to be the case for many resorts were the relentless 'Fees". The resort fees of $25-30 day. Parking fees ($20-30 day) self parking my car for $20 is hard for anyone to tell me the advantages. There are none except less scratches on my car.
My daughter was looking at Trip Advisor" reviews and came across this one. I went on probably 50 websites and something about Copperwynd Resort kept me coming back. Maybe it was the fact that it was a small boutique resort with the amenities of a large spa without the "fees" or all the positive reviews.
I had called prior to making a reservation to inquire the proximity to the different points of interest such as golf, Grand Canyon, Sedona. We were on a very tight time budget and wanted to get the most of our trip and needed a honest opinion on whether or not the resort would fit our vacation needs, My daughter called and I called and each time we got Jamie, He was informative and told me what others have done while on vacation while staying at our resort. At no time did he ever make us feel like we were asking stupid questions.
I noticed they had a great AAA deal for $109/night. No resort or parking fees!!. I went ahead and booked based on reviews, price and great golf courses , nearby towns and amenities galore at the resort. When I received my room confirmation, I noticed the total was much higher. I sent a email and asked what the resort tax and state fees were. The clerk quickly responded and noticed that during my stay, the daily rate did go up one of the days but it was no problem and they automatically made the adjustment to give me the $109/nightly for all nights. No questions asked. I thought that was wonderful for them to extend it. They could have easily waited to see if I would ask for the lower rate. So that right there started my experience on a positive note.
Then a few days before the trip, I received a "we are excited that you chose our resort and are looking forward to you staying with us" email. send us your itinerary and let us know if they can help plan any of our spa, dinner or outside activities. Ok another great experience. No resort has ever done that to me.
Our plane and rental car took longer than expected but the desk was already aware we would be a late arrival. No problem at all. Jamie was there to greet us at midnight. This resort is in a upscale residential area. The grounds are kept immaculate . The lighting is just right to catch the southwestern look. Jamie Gave us a folder with all the resort info, showed us where everything is and when open and sent us on our way because he knew we were exhausted. But extended their assistance if we needed it. Check in was fast and easy.
Our room was nicely appointed with plenty of luxury towels, robes and toiletries, coffee. So nice to have bottles of water in the room and not get a bill for it New ones were replenished after each room cleaning. They did an exceptional job of keeping up with our mess. The views from the room are awesome. Didn't sleep in so we could catch the sunset every morning. The fireplace is also a nice plus. Even though SUMMER we left the door open and put it on a few hours. Our room was 212. I don't think I heard one peep from any of our neighbors. This is a very romantic getaway boutique resort. We strolled around to see all the amenities (great size fitness center, two pools with great views and a private hot tub, tennis courts) We did not get a chance to use any because of outside planned activities. Had wished the pool area was at least open a later in the evening just to sit around and relax. I think on the weekend it was closed at around 7 or 8. They have a Barista to serve muffins, coffee, parfaits. We went on Friday morning right at 7 hoping to get breakfast before we left, but they weren't even set up yet, so had to resort to McDonalds. Maybe in season they are ready to serve.
Check out was a breeze and Jim was so pleasant and interested about our stay. He just didn't take our keys and thank us. He genuinely cared that we were happy and shared with us about what brought him to Arizona. We will be back. Don't listen to the reviews from people that "no one can please"!
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