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  • First time coming to to this carwash.Right across the street from where I work so I thought I'll give it a shot.Car I took was a 2001 s500 AMG.Had just painted the rims so instead of the drive thru wash I was suggested & paid for the hand wash.I paid the cashier as I left my car on the staffs hands and shure enougth they were about to send my car thru the drive thru wash till I caught it in time and they apologized and had to back my car out to hand wash like we agreed on.One guy was washing my car which is fine I guess since they have have alot of cars to do.But PRIOR to washing it I Explained that my doors have soft close where they shut by themselves you have to close them a certain way.When they were vaccuming they shut my rear doors the WRONG way.Ive worked at a carwash before and when your dealing with $60k 70k 50k cars or even a 10k car you have to handle customers concerns and special requests .As where shutting my doors the wrong way you can damage them.They apologized and said okey won't happen again.10min. later shure enougth I observed the same guy do it AGAIN!At this point I asked to talk to a manager.The guy Who shut my doors the wrong way told me in a rude manner(NO WAY TO TALK TO A CUSTOMER) said he's been washing cars for two years and he didn't slam my doors.THAT DOESNT MEAN HE CLOSED THEM THE RIGHT WAY EITHER.WHICH I POINTED OUT BEFORE HAND TO THE ATTENDENT WHICH SAID HE'LL LET THE "GUYS" KNOW.& not once but twice they closed them wrong.The first time they closed em wrong I was upset but the second time after having to point this out again got me really upset.Especially charging me $25 for a carwash and not caring about my car! Talked to the manager he didn't make me feel better at all and gave me the run around that they get alot of cars.I guess when you get a lot of cars you stop caring about the needs of a customer. The wash overall was okey not the best .THEY LEFT ALOT OF SMUDGES HERE AND THEIR.But what got me upset the most was the service overall.FIRST & LAST TIME COMING HERE.IF YOU HAVE A CAR WITH SOFTCLOSE DOORS OR SPECIAL REQUESTS DONT BRING IT HERE.I decided to bring it here thinking I was going to get good service.I was wrong.I don't think I got the service I paid for .You guys are more then welcome to email me for a better review . stankan97@gmail.com
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