Jazzy braidz was amazing ! They were all so nice and greeted us warmly. My daughter had some severe tangles on the back of her head that I thought for sure we would need to shave but no - enter CHARITY!! It took her hours and hours but she was soooo gentle and so sweet and BEST OF ALL. - she saved my daughters hair!! She was reassuring and sweet talking us she had seen far worse and "no problem-we can get these out without shaving or cutting her hair short." She did!!! Everyone at the salon was friendly. I watched one stylist work on pro football players dreads... Charity was great knowledgeable about products and made recommendations that we ran out and bought. we will be coming back!!