Oh Goodness the older lady was very good. She rocked it! She prepped my eyebrows (some places skip that but it's essential) waxed them, was very fast. Then she went back and fine-tune them, trimmed them and brushed them out. Then she put on aloe to siothe them and honestly I almost fell asleep during the process. Very relaxing. She even busted out the headlamp to shed more light on it for even more fine tuning. My eyebrows were fine as hell and on point when I left. Amazing!