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  • I've been going to these people since I first started wearing glasses and contacts back in 1997. I am clearly devoted to this location and their staff, though I have to say some hiring changes have made it difficult to return more recently due to some of the staff. More specifically, there was a woman who helped me with the routine tests on my eyes and she felt she had the need to forcibly tell me how important it is I come in for an eye exam every year. I explained to her it had been 13 months, just barely over a year. She wasn't doing the math correctly and thought it had been two years but overcompensated with her mathematical error by pushing the point to come in as often as possible. I understand eye care is important, but the attempt at selling their services in that moment was overkill. Something else she didn't understand is that I didn't live in the state for 3 years before that, and even though I still brought my business here during my last visit to my family. I was also homeless during a period of that time that I lived in another state. Some sensitivity about people's various experiences and personal issues might be nice, instead of being made to feel guilty that you couldn't come in and get an eye exam. Heaven forbid I was focusing on eating rather than eye care while I didn't have a place to live! That being said, it was her, not the business or the other staff that was not pleasant during that experience. Why I like this place is that I have not always had insurance or a lot of money to get glasses or contacts so it has helped me when I need to see and am in a financial pinch. I enjoy the doctor, he is kind and always calm and soothing to talk to, even if there is a concern. They are always prompt with getting the products in on time and having you try them to make sure they work for you. The only thing I regret is the drive there now that I live in Phoenix instead of Chandler!
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