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| - Back when this place was PH Towers, I stayed here 4 times. Each time we got the same 2 bedroom, living room, kitchen setup. PH was the best because for a per person price way below anything else on the strip, you got a modern/swank looking pad that slept up to 8 people comfortably. You also got a full kitchen and dining area along with electronic blackout curtains that doubled as a projector screen in the living room. On top of that, bringing your own RCA-aux cable ensured that you had bumping tunes all day, all night.
Back then, the downsides of PH were the quality of the sheets, and the service. Service was so terrible back then as it seemed like from front desk to housecleaning, nobody cared that it was a hotel with guests.
Fast forward to the change of ownership this year by Hilton Grand Vacations. All I can say is that in terms of room setup and amenities, nothing has changed. Of course the toiletries are now Hilton's line. And I believe the towels and sheets have been replaced with new ones.
This time checking into the room, the entire experience was pleasant. We were checking in on a Friday afternoon of the Electric Daisy Carnival weekend so the lobby was a zoo. There is a Hilton Honors (HHonors) line if you have Hilton status, but the regular line was zipping along. We were checked in by a guest services manager who found us a penthouse level room of the same type we reserved, and upgraded us at no charge! From there everything was just as brilliant -- all the staff from poolside waiters to the housecleaning staff went out of their way to help us or exceed any of our expectations.
Even after checking out of Elara, I noticed I had almost $200 in internet charges due to yours truly accidentally charging the room wifi everytime I connected with a device. Luckily, I had HHilton silver status, and a call to the front desk along with the excellent service of Kimberly W. at the front desk had the charges reversed almost immediately.
I'll be back soon Elara. Your name may have changed, but you now offer the one thing that was a huge smudge of PH -- excellent service!
PROS:
+ great service indicative of a branded Hilton property
+ location is on the strip and is connected to the Miracle Mile mall with plenty of food/shopping options
+ spacious 2 bedroom suites with a pullout bed in the living room, full kitchen/dining area, living room, full jacuzzi next to bed in master bedroom
+ great views on the higher floors (around floor 10+), penthouse level is floor 56
+ washer/dryer all-in-one in unit with a box of detergent included by housekeeping
+ projector in living room for live TV, sound system can be connected to MP3/iPod player via RCA-aux cable (must bring your own)
+ decent poolside which is great for quick lounging
CONS:
- carpeting needs to be replaced as it was evidently worn out
- no free in room wifi unless you have Hilton Honors status, even then it's only good for 1 device for the duration of the stay
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