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  • As always the ice cream at Cold Stone is great, BUT the staff here sucks. I was greeted by a young girl named Rachel who had much attitude and did not ring me up correctly. She then proceeded to ask for more money as she stated she did not hear my original request correctly. I explained to her that I had repeated my self to both her and another employee and that they would have to figure it out. My friend I was with agreed to go to the car and get her money to pay the remaining $1.08 and Rachel proceeded to say that one of us had to stay behind until it was paid. Not only was it very assumptive of her that we would Leave and not pay, but her aggressive tone was also not acceptable. Further, when asked for the phone number and contact for her management I was told to look it up. Needless to say I will not be re-visiting this store again in the future.
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