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| - My most recent visit happened this past weekend and I was extremely disappointed to say the least. My sister flew into town and as indecisive as they may be, I decided "let's go to the Vig in Scottsdale, I love that place!" since I used to live in the area and frequented it more often when I did. We were headed up in that direction for a movie so the Vig was a viable option, or so I thought. Out of all their locations and visits combined I have never been treated so poorly! First off, the hostess was unfriendly. She didn't even make eye contact let alone ask how our night was, you know, COMMON pleasantries. She simply asked "how many?" and quickly sat us down (it wasn't full in the dining or bar area, btw). My mom and I went to the restroom while my dad and sister sat down. When we came back they already had their drinks, that's fine. I ordered a glass of wine which a man in a button-down shirt served. Maybe he was the manager, but good for him that he actually had a smile on his face and was the only nice person out of the whole staff I had interaction with. There was limited face time with our actual waitress. She finally comes back and gets our appetizer order then she disappears for a loooong ass time! I'm talking at least 15-20 minutes without stopping by to check-in, ask for refills or HELLO! Take our dinner order?? Mind you, there is an elderly white couple sitting next to us where she tended to several times in between her chatting with her coworkers at the terminal in plain view that's ahead of us. At this point I'm irritated as all hell and asked my family if they wanted to leave. A different guy comes and brings our appetizer and as he sits it down I ask him to have our waitress come over. Where is she at this moment? By the terminal, STILL talking to a coworker. I see her look over and start to walk away when we make eye contact. She gestures with her hands that she's bringing plates but the look on my face tells her to come over instead. I asked her if she was going to take our main order (our menus are still on the table) and she responds "I assumed you wanted your appetizer first". No shit, but you're supposed to come back to get our dinner order, hence the whole damn reason why we came to the restaurant! She apologizes and says she's taking care of a party. 1. That's not my problem 2. You could have let us know the half dozen times you walked by to see how the old people were doing 3. there is no excuse! It's definitely possible to take both appetizer and dinner order at once and have the food come out in a timely manner like any normal restaurant would. Multi-tasking is part of your job description! I tell her to forget it, we're leaving. She said she could have the manager come over and take care of some things but I refused. I told her I'm not paying for 2 full drinks and an untouched plate of nachos so we walked out to go someplace else. I'm not trying to pull the race card but even when I did live in Scottsdale I can swear I've been treated differently during my dining experiences when I'm with a group of all white friends or a group who are all mixed races. Customer service is not their forte and it's upsetting that my family and I had a horrible experience here. The other Vig locations are much, much better!
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