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  • Stay far, far away. My friends and I were getting together to play.. a game.. (definitely not D&D or anything, we're WAY cooler than that..). On game nights, we try and keep things simple. Not everyone wanted pizza, and the people who wanted pizza wanted different things - Rosati's, Jupiter's, Papa Del's, Gumby's Pokey Stix, Domino's... So we chose a place everyone was OK with, at least in theory: Pizza Hut. We've been avoiding Pizza Hut for quite some time, due to an online order last year that the restaurant on Mattis never received. But, hey! Second chances, right? So we make an online order for a tray of pasta, 5 breadsticks, and 2 large pan pizzas with various toppings. Awesome. Estimated time for carryout: 20 minutes. Great. We live ten minutes away, so boyfriend & I finish packing for game night and leave. I call the restaurant on the way there to make sure that our order was indeed placed and would be ready soon. I was told it was in the oven and should be ready shortly. Yay! We get there five minutes early. We see some food in the little warmy thing, but as no one gave us this food when we paid, we figured ours would be up soon. Two girls were working the registers and seating people. We pay, and one of the girls offers us a booth so we can sit while we wait. Courteous! We decline, though, because we're there to grab and go. So we stand around. Five minutes pass. We're still awkwardly standing in the entrance. Food is sitting in the warmer. Is it ours? Maybe? No, if it was our food, they'd have given it to us, right? They know we're here. We wait. I ask how much longer. The girl says she doesn't know, but she'll try and find out. We wait. Twenty FIVE minutes, we've been standing. We're now late for game night. The girl at the counter (the same one who took our money, the same one I asked about the length of our wait) smiles at us and asks if we've been helped yet. WHAT. THE. HELL. As it turns out, hey, that WAS our food in the warmy thing! It had been there SINCE WE ARRIVED TWENTY FIVE MINUTES AGO. She could have handed it to us AS SOON AS WE PAID. So, in short: the Pizza Hut on Mattis doesn't care about their customers, and there is pretty much no communication between the bakers in the back and the ditzes working the counter. Also, the decor is butt-ugly and the salad bar looks depressing and unsanitary (trust me, I had twenty-five minutes to inspect my surroundings). There are a host of other, better pizza places in Champaign, both national chain and locally-owned. Even Domino's isn't bad after their whole updated-pizza campaign. There is zero reason to go to Pizza Hut. Avoid it like the plague.
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