I avoid Tov Li when I can.
The service is unreliable and disorganized and the food is barely acceptable.
The last few times I ordered a falafel, the pita was sliced all the way around and caused everything stuffed in to fall out. I get that they want to offer a lot to their customers but when half my sandwich lands in my plate, then there is a problem. I've also requested that they don't open it as much but have been ignored.
The pizza is OK to say the least, There are worse kosher pizza places in Toronto.
Ask for a receipt next time you go there. It'll piss them off.