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  • Horrible experience from start to finish. One waitress asks for our drink order which was a coffee and OJ. She doubles back in a minute to ask if that was 2 OJ's and a coffee? Then another server stops by to take our drink order? We're all set the other girl took our order (We hoped). I understand corporate stores but this training for new staff was horrible so far. Only 3 or 4 tables in entire store were occupied when we arrived early. We placed our food order and I watched as the QA (quality assurance) guy slash manager was trying to quarterback the room. His job is to read the orders placed under the heat lamp, ,make sure the right items are on the plates and call for runners to take food. My order was the 3 egg combo and it arrived with 2 eggs.......Not major problem yet but keep in mind these servers place orders on a tablet and don't have to even use memory to try and make it to the closest POS and enter everything like other places. Then you take into account that this place has a QA manager to double check cooks errors. I also noticed toast wasn't buttered. I asked for butter and why wasn't it buttered and the manager/QA guy says it is upon request only. Hmmmmm, why weren't we informed by server I asked to which he replied, they are supposed to. He took entire plate back to the kitchen instead of getting me butter or a new batch of buttered toast when I could have began to eat. In NY, that is illegal to take food away and bring it back, even to take leftovers home, they just bring you the box instead of walking your food around the restaurant. Training horrible from top to bottom. Will never be back nor refer to this place or the $4 Orange juice to anyone !!
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