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  • Went there on Mon, Nov 7th. Took 30 minutes to get my food, after 15 minutes of waiting I went to the counter to see what was going on. 3 people who ordered after me had already received food and I complained. The guy took my receipt and 10 minutes later brought me a tray that was sitting on the counter the entire time I was standing there. I asked for my receipt back and the guy said "oh, I threw it away". I asked to speak to the manager about my experience, the manager said, "well, I don't know what you want me to do". Again, I said this is unacceptable and he asked me, "Do I like cheesecake". Not that he would know, I am lactose intolerant and even if I wasn't, a piece of cake does not make up for the terrible experience that I had. The entire time after I complained, people behind the counter looked at me whispering and giving dirty looks. I'm sorry that as a customer I expect to be served, and if service is unsatisfactory, I expect to have someone make it right. Since I do not appear to be valued here, I will take my business elsewhere.
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