If you look closely at all of the Einstein bagel location reviews, you'll see that this location has THE WORST reviews.
There's a reason. Their bagels are disgusting and I plan to contact the Einstein headquarters to report them.
I actually brought one of their disgusting pretzel bagels to another Einstein location today to see if the location had an opinion WHY one pretzel bagel could taste so different from another franchise location.
The excellent location (Pinnacle Peak & Scottsdale Road) told me to report the 90th Street location to corporate headquarters as they are trashing the Einstein brand by making inferior bagels!
I don't care as much about customer service (which I see they also rate very poorly) as I never eat in and always take out but I can tell you to STAY AWAY from the 90th Street location as their bagels are pure garbage.