My last few experiences were great. I ordered online, and they arrived by the suggested arrival time. This time, was very different. 30 minutes past the suggested arrival time, still no pizza and wings. I called and the employee I spoke with blamed the fact that I ordered online. She said that the "computer" doesn't know how busy they are, she tried to say they are limited on drivers during the week. I quickly pointed out, that the orders I have placed have only been during the week. She was not a good example of customer service. The owner/manager is the only responsible party but he doesn't work past 5. So no one to talk to. I was told that the food should be excellent. This was the first time that the pizza was cold and the wings were soggy. She got down to my level, and that was great. She had some redemption there. But I am concerned about a business that uses a "service" for their online orders, that does not know what is going on at the location. I am not sure if I will give them another shot. I feel really let down, compared to the past experiences. I have ordered pizza from a competitor nearby for years, never had such a problem. So who knows. Stumpy's needs to take ownership, even if it is a third party doing their online service.