| rev:text
| - Never again: Bad food; bad service; billing overcharges on our credit card.
We do NOT recommend this restaurant. We live in the area of this restaurant and went for dinner on a Saturday night. It is a small restaurant that appears to be family owned. We like to patronize local restaurants and prefer them over chain restaurants. We are both raised in Arizona and grew up on very spicy Mexican food. We asked for a medium-spicy sauce and told the server we did not want them too spicy as it was late. But this food was beyond belief. We got a scorching hot sauce. Both dishes we ordered were so hot we choked on the food and the inside of our mouths and lips burned for a few hours after the meal. FYI, the food would not have been very good even if it were not so burning hot we could not eat it.
The service was awful. We were never asked if our meals were to our liking. When we finally flagged down one of the two servers, she took one of the two dishes in the back and they poured coconut milk on it but it did not help. She did not offer to take the other dish back. She could see we did not eat much of the food and finally just asked for our bill. The server did nothing about the second dish.
When we got our bill of $26.90, we gave them our credit card for payment. When the credit card slip and our card were returned to the table, we were charged $46.39! Where the server got that number is a huge mystery as there was only one other table in the restaurant who had yet to be served their food. When we brought the incorrect amount of our bill to the server's attention, the server told us she would give us another receipt? That did not sound right. We insisted they refund our credit card and charge us the correct amount, which they claimed to have done by giving us a second receipt with the correct amount on it.
However, the next day, we checked our credit card statement and found only the higher charge on the bill (the first, incorrect charge was never refunded). It appears they did not send in a correction to get it removed and replaced with the correct amount. So we called the restaurant the next morning to ask for the manager. The woman answering the phone first told he was not in on Sunday and was at home. When we explained the problem and told the person who had answered the phone that we were calling our credit card company to get the charges taken off, the manager quickly got on the phone to talk to me. Interestingly, he seemed to know all about the overcharge as did the woman on the phone who answered. The manager then called us back about 30 minutes later and said we should get a refund in a few days on our credit card. Only time will tell.
Hopefully, that will be the case. But it was a big hassle. And, if we don't get a refund in a few days, we will have to go through the whole dispute process. I would like to give them the benefit of the doubt that this was just a mistake, but it is hard to figure out how the bill could have been increased so much when only one other table was left in the restaurant and the amounts were not even close to the same nor were the numbers on the higher bill similar in anyway to the amount on our bill.
We really root for local restaurants in our area to succeed but there is no winner here. Sorry but this was horrible service and an awful experience. We will not go again for obvious reasons.
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