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  • Under normal circumstances, I would have given a one, but the first time I went (this was my second), things went a little better; however, my nails (I get acrylics) did not look all that great. Went in this morning and told the manager (perhaps she's the owner) that the pink parts (I get pink and white) had funny lines in them, which I've never seen before. She suggested I get a whole new set, not a backfill and said she'd get the old stuff off quickly by clipping - not soaking. Now, I've had this done before with zero discomfort, so was ok with it. I had to stop her within minutes because it felt like she was trying to tear off the acrylic by force-thought she would tear my own nail off. She kept going until I had to get firm with her to stop. She started me with soaking and then passed me off to Susan, who had done my nails the first time I was there. First, she was going to start putting a new set in before all of the acrylic was off...had to tell her to keep soaking and filing. I'm not sure how many full sets Susan's done, but this is the WORST job I have ever seen. She put on way too much acrylic and then she acted like she had finished -putting her stuff away for me to go wash my hands and I showed her that the acrylic was all ridged and the pink had areas where the white was not a smooth line and was dipping into the pink. That's when she started talking in a pissy voice in Vietnamese to the gal next to her-totally rude. Then-she literally pours 10X the amount of oil into my hands (not the nail beds where it should go) and said, "go wash your hands" in a rather unfriendly way. Also, the nails are in different shapes-some are too rounded, some squared!Then she acted like she wasn't going to put the clear polish on, as she was getting up...I asked her what about the clear...so she put on one coat (should have done 2). ABSOLUTELY the worst experience I have ever had. I will be making the drive back to north Scottsdale to the place I'd been going to prior to moving to this area.
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