I've been going here for over a year now. I initially made an appointment because it's the closest to my apartment but after going a few times, I go because service is great! Appointments are easy to make - phone calls and emails area answered promptly. I've had Brit, Keja, Sarah, and Angie (I'm a bit o' a Toronto Bodyworks hussy, it seems! Hah) as RMTs and they all very nice and actually listen to what your needs are. I always feel great after leaving here, not like some other places where I feel like I just got beat up. Prices are a bit high ($92.66 for a 1-hr massage), but I think that's how it is with most places nowadays. One thing annoying though is if I have an appointment, let's say at 4pm, and the massage doesn't actually start for another 5-10mins because I need to get undressed or the therapist talks to me a bit on what I want worked on, or wait for them to come back to the room...they take this time out of your hour. But definitely not a biggie!
I highly recommend this place.