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| - This is the worst McDonald's experience I've ever had. Let me explain:
We had just gotten back in town from a trip and was starving and just happened upon this Micky D's. We ordered number 8, a crispy chicken delux, and a number 3, a 1/4 lb'er but plain with cheese and then a kid's meal for our son. Our order came out in no time, which is what you'd expect from fast food.
My girlfriend ordered the number 3 but when we got it, it had pickles and onions on it. No big deal cause we could just take it off. Problem solved.
I ordered the crispy chicken and what I got was a grilled chicken so I took it back and let him know I got the wrong order and the cashier said sorry and they were going to remake it. I was cool with that. Actually sat there for awhile, conversing and realized much time has gone by and we were actually finished with our fries with no sandwich. I went to the counter and there was no one there. It seems like they were understaffed? But I waited for a few minutes before the original cashier came back and I told him that I hadn't gotten the sandwich yet. He was apologetic and handed it to me. I guess it was prepared but no one said anything.
I went back to my table, ready to eat but wait, it's ANOTHER grilled chicken sandwich. Really? And the kicker? It was in a crispy chicken box... does the cook think I wouldn't notice what a crispy chicken is supposed to look like? Again, I took it back and the cashier, real nice dude, I had no blame on him whatsoever, he called back to the cook(s?) with me watching asking them what they were doing and to make the order correct. He again was apologetic and assured me it would be right out.
Again, I sat down and waited for awhile. I went back to check again and the manager who knew what was going on the whole time was the first to notice me coming back up, asked her crew where my sandwich was... and guess what, it wasn't even made this time. The cashier, again, asked the cook why there was no sandwich then he said he said he was going to go make it so I would get my long-awaited for sandwich. He did as he said. I watched him go into the kitchen, put on gloves, and personally made my chicken sandwich.
At this point, however, I was over it. I told the manager to forget the sandwich cause my family was tired and we were ready to go home. I don't usually do this, but I asked for a refund, which she happily obliged to. She was also very apologetic and was able to refund me as well as give me my sandwich and a coupon. If it wasn't for that, this review was never going to be more than 1-star.
I don't know if the cooks were just not wanting to work tonight for whatever reason and I really don't know who was to blame, but I do know the original cashier (I wish I remembered his name) and the manager were willing to do what they could to help me. I would like to thank you two for that...
But I will not be coming back to this location.
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