I have been going to ultimate for at least 6 years. I have recommended people to them in the past and when I had my car accident I wanted to go to them for my repairs. I ended up having to take my car back 4 times. I wanted it fixed so I didn't mind. Al at ultimate Collision ended up being very impatient and annoyed with me after our last conversation. Not only did he tell me that his last suggestion would have to be paid for out of pocket, he turned around and told the adjuster with my insurance company he never said such a thing. In the beginning I was very pleased with Al and Ultimate but after the exchange yesterday I am praying the repairs that I had thru them never have a problem in the future because I do not want to deal with someone that rude again.