I worked with Rolf and his team about a year and a half ago on a home refi and am pleased to say the experience convinced me that this business is truly a five-star operation. They do everything right, from first contact to follow-up, and not just immediately after closing follow-up but well beyond.
Their professionalism is paramount and consistent, and the perfect complement to the friendly, personalized service they provide. It's clear they have a system, and it works. They supply a wealth of educational materials and opportunities to ask questions, and they're always available to answer additional questions and address any concerns (legitimate or neurotic) that come up.
I got a fair rate and closed on time, and I always knew where we were in the process--even when Rolf was on vacation. Those are the basics they strive to deliver. Without a doubt, they deliver so much more.