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  • As always, I would prefer to give a better review. It's unfortunate that the service is inconsistent at many establishments. I went three weeks ago to fax some documents as my home office is just not setup to do this. And this is the first time in many years that I have had to fax anything for my personal errands. The attendant was patient and friendly. During this same visit, I purchased ink for my printer. I opted for the Office Depot re-used cartridges. It was $20 cheaper. I got home, but my printer wouldn't read the cartridges. So I ended up going back later in the afternoon to return the cartridges and opted to by a new printer as it was the same price of the ink versus purchasing the fresh cartridges. Great service, super friendly and helpful gentleman by the name of Jason. I setup the new printer two nights later. Printer setup error. Thank goodness I didn't rip open the package for the cartridges. Not that I should expect any other result, but I tried several times the following nights. Friday night, I put everything back in the box. I took the printer back the following Sunday, just a week after I purchased it, before my husband and I would meet some friends for dinner (Hot Pot). As soon as my husband and I walked in, one of the workers and the cashier had a smirk on their face, like, "what the fuck now!?" Just the opposite from what we experienced the weekend before. Where the heck was my friendly and helpful Jason!? In any case, because my husband and I were meeting friends for dinner, we just couldn't get into it with THESE people, so my husband was just a really nice guy. Usually, I'm the nice person while I try to calm my husband down. Because I needed to print these personal documents, I ended up paying the difference for the $75 ink cartridges. I'm just going to say, if you're a customer service representative, and the customer specifically looks at your name tag and says your name out loud, there's a good reason why. Either you're going to get a rave review or the customer is about to rip right into you using the customer feedback feature noted on the receipt. As I said in an earlier review, be nice! What you sow, you reap.
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