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  • Moosehead, I so want to like you but you fail me every time. Pros: Decent menu Fun space / ambiance Great patio Cons: Crappy hostesses. Crappy service. Crappy Manager. My mother & I arrived one Saturday evening to a brief wait. The "typical" cute, but not bright, hostesses had no clue how to interact with humans or communicate appropriately. I chalk this up to them being young and the fact that parent's don't educate their children how to speak to adults with ease and confidence. We were seated and I was a bit surprised to see a very full bar and at least 4 empty tables. Clearly the restaurant wasn't staffed appropriately for Saturday night dinner service. Thus began more waiting. The table behind us got up in search of the manager, and upon her arrival to the table, she only provided excuse after excuse to whatever their complaints / concerns were. She clearly didn't care about the quality of service her staff or she was providing. I was just about to flag her down after waiting 8+ minutes to be greeted when our server finally appeared. I can't complain about my server, after all, we expressed our displeasure at waiting so long to be greeted, she apologized and corrected the error for the rest of the meal. This may or may not have been due to the fact that she recognized me from previous employment location. Regardless, the rest of our meal was fine and appropriately and timely served. I cannot say the same for the table behind us who appeared to have nothing but troubles and more visits by the inept manager. Sadly, there aren't tons of good food options in the Olmsted Falls greater area. Even more sad is the fact that 9 out of 10 times I have problems with service at Moosehead. It truly is a shame they can't get their act together. When given the option to go there, I'll opt for not.
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